Public services that are simpler for citizens and faster for staff.
Grid designs and builds end-to-end digital services — from the citizen-facing portal to the back-office workflow — so applications, approvals and payments move online without losing control or accountability.
Capabilities
Portals & mobile apps
Accessible, bilingual service portals and apps designed around what citizens and businesses actually need to do.
Workflow & case management
Configurable approval flows, SLAs and case tracking that replace paper files and email chains.
Identity & e-signature
Integration with national digital identity, e-signature and e-payment services.
Records digitisation
Scanning, indexing and secure archiving of historical records with full audit history.
Legacy modernisation
Gradual migration of ageing systems to modern, maintainable platforms without service disruption.
Service design & UX
Research-led journey mapping and usability testing with real users, in Arabic first.
Typical use cases
Online licences & permits
End-to-end applications with document upload, review and issuance.
Paperless approvals
Digital internal workflows with e-signature and audit trail.
Unified service centres
One back-office for multiple front-line service channels.
Inter-agency case exchange
Cases that move between entities with full traceability.
Programs
Sovereign AI for Public Services
Citizen lines in Egyptian Arabic, justice assistants and patient communication — hosted and operated in Egypt.
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Commodity Exchange & Agricultural Trade
Trading platform, electronic warehouse receipts and market access for the Egyptian Commodities Exchange.
Learn moreHow we deliver
Assess
Discovery workshops, a data and systems audit, and a prioritised roadmap tied to measurable outcomes.
Architect
A secure, scalable reference architecture aligned with your regulatory and hosting requirements.
Build
Agile delivery in short cycles, with your teams involved and trained along the way.
Operate
Managed services, monitoring and continuous improvement long after go-live.
Where we apply it
Government & Public Sector
Digital services, data exchange and responsible AI for ministries, governorates and authorities.
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Healthcare
Health information exchange, hospital analytics and clinical AI with human oversight.
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Transport & Logistics
Port, fleet and mobility analytics that keep people and goods moving.
Learn moreLet’s build what’s next for your institution.
Tell us about your mandate and constraints. We will come back with a clear, practical first step.